The Hired Hand – Not just another blah-blah-blog

February 14, 2014

Mattress Marshals saves the day… er, night!

Filed under: Consumer products — Darcy Grabenstein @ 1:46 pm
Tags: , , ,

Pile of mattresses

by Darcy Grabenstein

The “average” American sleeps about six to seven hours a night, so finding the perfect mattress is important.

My husband and I have yet to find the perfect mattress.

Our saga reminds me of the Hans Christian Andersen tale, “The Princess and the Pea.” Even after piling 20 mattresses on top of the problematic pea, the princess still couldn’t get a good night’s sleep.

While we haven’t resorted to 20 mattresses, we have topped our mattress with foam padding and two mattress covers. Soon, I’ll need a stepstool to get into bed.

I’m not writing to vent about any particular furniture store or mattress company. Instead, I want to tell you about the Mattress Marshals. (I’m not making this up, folks.) Mattress Marshals is an independent company that comes to your home to inspect your mattress and determine whether your issue is covered by the warranty.

This is a valuable service, as it avoids any we-said/they-said regarding consumer complaints. The company provides measurable, quantifiable reports.

I guess you could say Mattress Marshals specializes in undercover operations.

So what’s next in terms of consumer protection? The pillow police (to make sure you don’t remove tags before their time)? The comforter cops?

As a consumer, many resources exist to resolve product complaints. You just need to do a little research. Thanks to Mattress Marshals, we’ll be receiving a new mattress within a week. So if you need mattress mediation, help is available.

I rest my case.

Image: Flickr/Eric Abderhalden

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